Privacy Policy

This Privacy Policy is the description of how your personal information is collected, shared and used when you make purchases or simply visit www.windlu.com (the ‘website’ and the ‘company’).

 

THE PERSONAL INFORMATION THAT WE COLLECT

We automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device when you visit the website. We refer to the information collected as ‘Device Information.’ Additionally, as you browse the website, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the website and information about how you navigate the website.
Additionally, when you make a purchase or attempt to purchase through the website, we collect information from you. Such as your name, email address, billing address, shipping address, payment information details and phone number. We refer to this information as ‘Order Information.’ All payment-related information is collected and processed by third-party providers (PayPal, World Remit, etc.) and we do not maintain a copy of that information within our systems.
When we talk about ‘Personal Information’ in this Privacy Policy, we are talking both about Device Information and Order Information.

 

WHAT DO WE DO WITH YOUR PERSONAL INFORMATION?

We use your device information to allow us to screen for potential risk and fraud (in particular, your IP address), and more generally to improve our website (for example, by generating analytics about how our customers browse the website, and to assess the success of our marketing campaigns).

We use your order information to fulfil any orders placed through the website such as processing your payment information and providing you with transaction details and/or order confirmations.

 

DO WE SHARE YOUR PERSONAL INFORMATION?

We only share your Personal Information with third parties to help us deliver our service to you such as using Google Analytics to help us understand how our customers use the website. Find out more about how Google uses your personal information here: https://www.google.com/intl/en/policies/privacy/. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Importantly, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive or to protect our rights.

 

TECHNOLOGIES USED TO COLLECT INFORMATION FROM DEVICES

I. ‘Web beacons,’ ‘tags’ and ‘pixels’ are electronic files used to record information about how you browse the website.
II. ‘Cookies’ are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies and how to disable cookies, visit www.allaboutcookies.org.
III. ‘Log files’ are used to track actions occurring on the website and collect data such as your IP address, internet service provider, browser type, referring/exit pages and date/time stamps.

 

WHAT ARE YOUR RIGHTS?

If you are a European resident we note that we are processing your information to fulfil contracts we might have with you (for example if you make an order through the website), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to the United States and Canada.
European residents have the right to access personal information we hold about you and to ask that your personal information be corrected, updated or deleted. If you would like to exercise this right, please contact us through the contact information below.

 

TRACKING

We do not change our website’s data collection and use practices when we see a Do Not Track signal from your browser.

 

DATA RETENTION

When placing an order on the website, we will maintain your order information for our records unless and until you ask us to delete this information.

 

CHANGES

We may update this privacy policy from time to time as a result of changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

For further information about our privacy practices, if you have questions or if you would like to raise a concern, please email us at admin@windlu.com.